Shipping policy

Aurum Man is committed to providing a transparent, efficient, and reliable shopping experience. This Shipping Policy outlines delivery times, shipping methods, and conditions applicable to purchases made through our online store.

1. Shipping Coverage

Aurum Man offers worldwide shipping. Delivery availability may vary depending on the destination address provided at checkout.

2. Order Processing Time

  • Orders are processed within up to 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

  • The average delivery time is 4 to 7 business days, calculated from the date the order is dispatched.

  • Delivery times may vary depending on:

    • Destination country and region

    • Local customs and clearance procedures

    • Carrier performance

Please note: Delivery times are estimates and may be affected by external factors such as customs inspections, weather conditions, strikes, high shipping volumes, or regional restrictions.

4. Shipping Costs

  • Shipping fees are calculated automatically at checkout based on:

    • Delivery location

    • Product weight and dimensions

    • Selected shipping method

  • Any free shipping promotions will be clearly communicated on the website and may be subject to specific conditions.

5. Shipping Methods

Orders are shipped via international partner carriers, ensuring secure delivery and shipment tracking.

6. Order Tracking

  • Once dispatched, customers will receive a tracking number via email.

  • Tracking information can be accessed through the carrier’s official website.

7. Delivery Attempts

  • Carriers may attempt delivery up to three times at the provided address.

  • If delivery is unsuccessful, the order may be returned to the distribution centre.

  • Additional shipping fees may apply for reshipment.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information. Aurum Man is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

9. Customs Duties and Taxes

  • Import duties, customs fees, or local taxes may apply depending on the destination country.

  • These charges are the responsibility of the customer.

10. Delivery Delays

In the event of a significant delay beyond the estimated delivery timeframe, our support team will assist in monitoring and resolving the issue with the carrier.

11. Customer Support

For questions or assistance regarding shipping, please contact us:

📧 Email: contact@aurumman.com