Refund policy

At Aurum Man, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day guarantee with a simple and hassle-free return or refund process.

1. 30-Day Satisfaction Guarantee

  • You may request a return or exchange within 30 days from the date you receive your order.

  • No complex procedures or unnecessary questions — our process is straightforward and customer-friendly.

2. Eligible Returns

To be eligible for a return or refund:

  • The product must be returned in its original condition, unused, and with all original packaging.

  • Proof of purchase may be required.

3. Refunds

  • Once the returned item is received and inspected, we will process a full refund of the amount paid.

  • Refunds are issued using the same payment method used for the original purchase.

  • Processing times may vary depending on the payment provider.

4. Exchanges

  • If you prefer an exchange instead of a refund, we will gladly replace the item, subject to product availability.

  • Shipping times for exchanged items may vary depending on the destination.

5. Return Shipping

  • Return shipping instructions will be provided by our support team once the request is approved.

  • In certain cases, return shipping costs may apply, unless the product is defective or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately. We will resolve the issue promptly at no additional cost.

7. How to Request a Return or Refund

To initiate a return, exchange, or refund, please contact us at:

📧 Email: contact@aurumman.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@aurumman.com. Please note that returns will need to be sent to the following address: Rua 5 de Outubro n 2 Mansão do Passeio CW 01, 7580-128 - Alcacer do Sal - Lisboa.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@aurumman.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@aurumman.com.

Include your order number and a brief description of the request. Our support team will guide you through the next steps.

8. Policy Updates

Aurum Man reserves the right to update or modify this policy at any time. Any changes will be posted on this page.